Refund Policy

REFUND POLICY

You are demonstrating that you acknowledge that we are offering these items as containing CBD (cannabidiol) from hemp oil by making a purchase. Always consult your doctor before beginning a new dietary supplement program as these remarks have not undergone FDA evaluation and are not meant to be used in the diagnosis, treatment, or cure of any condition. We are dedicated to adhering to FDA laws in full, and as a result, we make zero claims about the health benefits of goods containing CBD because the FDA has not studied these products (cannabidiol). If you choose to buy our products, you are doing so knowing the current state of CBD (cannabidiol) products.


Please feel free to write us at thehivehemps@gmail.com or call (757) 317-3984 if you have any questions regarding whether your product qualifies for returns. ** Also, keep in mind that since CBD affects people differently, we do not offer a money-back guarantee. Any product that has been used or opened cannot be returned to us**.

RETURN POLICY: 

Alert us that you will be returning your UNOPENED product within the 7-day time limit. You/Customer are required to show receipt in hand. We accept item returns in exchange for store credit ONLY. We accept exchanges for faulty-by-nature merchandise. 

All Hive Hemps & Wellness products purchased via retail, your acceptance of the terms of purchase means you agree to and understand the refund policy.


25:1 Hemp Product Final Sale & Refund Policy

Effective August 15, 2026

Due to changes in Virginia law, the 25:1 CBD-to-THC exception is being eliminated, meaning many hemp products currently available at The Hive can no longer be legally offered for retail sale beginning August 15, 2026.

ALL 25:1 PRODUCTS ARE FINAL SALE

Because these products are being discontinued as a result of a change in Virginia law, all sales of products that will no longer comply with Virginia’s hemp regulations are final.

This includes, but is not limited to:

  • THC gummies exceeding the new legal limit
  • THC sleep products
  • Full-spectrum products affected by the new limit
  • THC beverages exceeding the new legal limit
  • THC chocolates and other edibles
  • THC-infused honey
  • Other products previously permitted under Virginia’s 25:1 CBD-to-THC rule

No refunds, returns, or exchanges will be accepted on these products due to preference, taste, effects, potency, or purchasing more than needed before the law changes.

Damaged, Defective or Incorrect Products

We still stand behind the products we sell. If you receive an incorrect, damaged, defective, or otherwise unusable product, please contact The Hive as soon as possible so we can review the issue.

Any approved refund or replacement will be handled on a case-by-case basis and may require the original packaging, receipt or proof of purchase, and photographs of the product.

Purchases Made Before the Law Changes

Please purchase thoughtfully when stocking up. The upcoming change in Virginia law does not create an extended return or refund period for products purchased before August 15.

Once the new law takes effect, products that no longer meet Virginia’s requirements cannot be returned to our retail inventory for resale.

We understand that many of our customers are purchasing additional quantities of products they have relied on for years. We appreciate your understanding as we navigate this significant regulatory change.

Questions? Please contact The Hive before purchasing if you are unsure whether a particular item is covered by this policy.

The Hive reserves the right to refuse returns or refunds that do not meet the conditions outlined above. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.